Our Review Management Plugin helps you collect genuine feedback, turn negative experiences into private conversations, and guide happy customers straight to your public review pages — all with automation built for how real people think. Whether you're looking to build trust, prevent negative exposure, or improve customer experience — this plugin gives you control.
Our Review Management Plugin is designed to help NopCommerce store owners collect, manage, and showcase customer feedback effortlessly. By automating review requests and filtering reviews based on ratings, this plugin helps you build trust, increase conversions, and enhance the shopping experience.
How to set up the Review Management plugin for nopCommerce
Activate product & Store reviews:
✔ Tick “Product Review Enable” to collect product-level reviews.
✔ Tick “Store Review Enable” to gather store-level feedback.
Set when emails should be sent:
Product send daysNumber of days after purchase to send review mail (e.g., 1 means send 1 day after product is bought).
Store send daysNumber of days after purchase to send store review mail (e.g., 2 days later).
Define Star Rating Threshold:
Set the Rating field (e.g., 2).
If the customer selects 1 or 2 stars, a custom “We’re Sorry” form opens so you can solve the issue privately.
Add Your Google Review Link:
In the Google Review URL field, paste the link to your store’s Google review page.
👉 When the customer gives 3 stars or more, they’re taken straight to your Google page to leave a public review.
How it works
Once installed on your nopCommerce store, this plugin filters customer reviews based on star ratings to help you manage feedback smarter
1 or 2 Stars → Internal feedback form
If a user gives a low rating (1–2 stars), the plugin shows a custom “We’re sorry” form instead of posting the review publicly. This form collects the customer’s issue privately in your nopCommerce admin panel, so your team can follow up and resolve it.
3 Stars and Above → Redirect to Google Reviews
When a user selects 3 or more stars, they are redirected to your Google Review link to leave public feedback. This ensures that only satisfied customers are prompted to review you on Google — improving your store’s reputation.
Turn Negative Feedback into Opportunities
This plugin includes a smart fallback form for unsatisfied customers. Instead of posting a low public rating, users are redirected to this private feedback form—allowing you to resolve issues directly.
Private Complaint Handling
If a customer selects a low star rating (e.g. 1 or 2 stars), they are shown this “We're Sorry to Hear That” form. It encourages them to share their concerns privately rather than damaging your store’s public reputation.
What the Form Collects
By listening and responding to negative feedback personally, your brand shows accountability. This builds long-term trust, increases customer retention, and reduces bad public reviews.
Professional, Automated, Effective
The process is fully automated and seamlessly integrated into the review flow—offering a professional way to capture and manage dissatisfied customers before damage is done.
Customer Review – Manage Feedback with Care
This Customer Review page helps you easily track, view, and manage customer feedback. Search by name, phone, email, or feedback to quickly find reviews. If a customer leaves a low rating, you can handle it privately and reach out to resolve issues before they become public. This tool helps maintain your brand reputation while improving customer satisfaction. Keep your customers happy and show that their voice matters.
1. It reduces negative public exposure
2. It builds social proof with happy customers
3. It helps you act fast when someone’s unhappy
4. It protects your Google reputation from angry or confused buyers
5. It runs in the background — so you can focus on growth, not damage control
6. And most importantly?
It turns reviews into a tool for customer connection — not just a rating box.
601,Satyamev Eminence,
Science City Rd, Science City,
Ahmedabad-380060
601,Satyamev Eminence,
Science City Rd, Science City,
Ahmedabad-380060
